Refund Policy

At Lucille, we stand behind the quality of our products. If you are not satisfied with your purchase, you may request a return within 5 days of delivery.

Returns

To be eligible for a return:

• The request must be made within 5 days of receiving your order.

• The item must be unused and in its original packaging.

• Proof of purchase is required.

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare or serum products unless they are damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the item and packaging. We will offer a replacement or full refund.

Refund Process

Once your return is received and inspected, we will notify you of approval.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for processing, depending on your bank.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Contact Us

To start a return, please contact us with your order number at:

Lucille.us.ca@gmail.com

+1(530)-796-6345