Shipping Policy

At Lucille, we work with trusted third-party shipping carriers to deliver your orders safely and efficiently.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods

We ship through independent third-party courier services. Delivery times vary depending on your location and the selected shipping option at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed.

Shipping Delays

Lucille is not responsible for delays caused by:

• Courier service issues

• Weather conditions

• Customs processing

• Incorrect shipping information provided by the customer

Once your order has been handed over to the carrier, responsibility for delivery lies with the shipping provider.

Lost or Stolen Packages

Lucille is not responsible for lost or stolen packages confirmed as delivered by the carrier. If this occurs, please contact the shipping company directly using your tracking number.

If your tracking shows an issue in transit, please contact us and we will assist in filing a claim with the carrier.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method. These fees are non-refundable.